1. About These Terms
These Terms of Service (“Terms”) apply to the website kajogrouphospitalityau.space and to hospitality and event services provided by KAJO Group Hospitality Pty Ltd (ABN ), based in Melbourne VIC. By using this website or engaging our services, you agree to be bound by these Terms. If you do not agree, please do not use this website or our services.
2. Services
KAJO Group Hospitality Pty Ltd provides hospitality and event services, which may include catering coordination, event staffing, venue management support, and related event planning assistance. The specific scope, deliverables, dates, and pricing for any engagement will be set out in a written quote or service agreement provided to you before work commences.
3. Quotes and Bookings
Any quote provided by us is an estimate valid for the period stated on the quote, unless otherwise agreed in writing. A booking is confirmed only upon our written acceptance of your request and, where applicable, receipt of any deposit or signed agreement. Prices may be adjusted if the scope of the event changes, if guest numbers change materially, or if third-party supplier costs increase before the event date.
4. Payment Terms
Payment terms, including deposits and final payment due dates, will be specified in your quote or service agreement. Unless otherwise agreed in writing, invoices are payable within 14 days of the invoice date. We may suspend or cancel services if payment is not received by the due date.
5. Cancellations and Changes
If you wish to cancel or reschedule a confirmed booking, you must notify us in writing as soon as possible. Cancellation fees may apply depending on the notice period provided and any costs already incurred, including third-party supplier commitments. Any changes to guest numbers or event details must be confirmed in writing and may affect the final price.
6. Your Responsibilities
You agree to provide accurate and timely information about your event, including venue access, guest numbers, dietary requirements, and any site-specific conditions. You are responsible for ensuring you have any necessary permissions, permits, or licences for your event, except where expressly agreed otherwise in writing.
7. Liability
To the extent permitted by law, our liability for any claim arising from our services is limited to the amount you paid us for the relevant service. We are not liable for indirect or consequential loss, including loss of profit or enjoyment, except where required by law. Nothing in these Terms excludes, restricts or modifies any rights you may have under the Australian Consumer Law.
8. Australian Consumer Law
Our services come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure and compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the services remedied if they fail to meet the guarantee of acceptable quality, and the failure does not amount to a major failure.
9. Website Content
The content on this website, including text, images, and branding, is owned by or licensed to KAJO Group Hospitality Pty Ltd and may not be reproduced, distributed, or used commercially without our written permission. Website content is provided for general information only and does not constitute a binding offer to supply services.
10. Third-Party Suppliers
Where we engage third-party suppliers on your behalf, such as caterers, venues, or equipment providers, we act as a coordinator. Their terms and conditions may apply to the goods or services they supply, and we will advise you where this is the case.
11. Privacy
Our collection, use and handling of your personal information is described in our Privacy Policy.
12. Governing Law
These Terms are governed by the laws of Victoria, Australia. Any disputes arising from these Terms or our services will be resolved in the courts of Victoria, Australia.
13. Contact
If you have any questions about these Terms, please contact us at ceo@kajogrouphospitalityau.space. KAJO Group Hospitality Pty Ltd, ABN , Melbourne VIC.