Privacy Policy

KAJO Group Hospitality Pty Ltd (ABN registered in Melbourne VIC, Australia) respects your privacy and is committed to protecting your personal information. This policy explains how we handle personal information in accordance with the Privacy Act 1988 (Cth) and the thirteen Australian Privacy Principles (APPs). It applies to all visitors to kajogrouphospitalityau.space, all clients who engage our hospitality and event services, and all suppliers and event partners who interact with us.

1. Who we are

KAJO Group Hospitality Pty Ltd provides hospitality and event services throughout Melbourne VIC and greater Victoria, including catering coordination, event staffing, venue styling, guest management and full-service event delivery. References to “we”, “us” and “our” in this policy mean KAJO Group Hospitality Pty Ltd.

2. Information we collect

We only collect personal information that is reasonably necessary for our functions and activities. Depending on how you interact with us, this may include:

• Your name, email address and, where relevant for event delivery, delivery address details;
• Enquiry and quote details submitted through our quote request form or contact page;
• Event-specific information such as dates, guest numbers, venue details, dietary requirements and accessibility needs;
• Billing and payment information processed through secure payment providers;
• Supplier and contractor details needed to deliver contracted services;
• Records of correspondence, feedback and service history.

We do not collect sensitive information (such as dietary or accessibility details) unless you choose to provide it so that we can cater appropriately for your event, and we treat such information as sensitive under the APPs.

3. How we collect personal information

We collect personal information directly from you wherever practicable — for example, when you submit an enquiry, request a quote, enter into a service agreement, or correspond with us by email. We may also collect information from third parties where you have consented, or where you have authorised an event organiser to share guest details with us on their behalf.

4. Why we collect and use it

We collect, hold, use and disclose personal information to:

• Respond to enquiries and prepare accurate quotes;
• Plan, deliver and manage hospitality and event services;
• Process invoices, payments and refunds;
• Coordinate staff, suppliers and partners engaged for your event;
• Improve our services, website and customer experience;
• Comply with legal, tax, food-safety and regulatory obligations.

We will not use or disclose your personal information for a purpose other than the primary purpose of collection unless you would reasonably expect it, you have consented, or the use is authorised or required by law.

5. Disclosure to third parties

We do not sell or rent personal information. We may disclose personal information to trusted third parties who assist us in delivering our services, including:

• Caterers, staffing agencies and equipment suppliers engaged for your event;
• Secure payment processors and professional advisers (such as accountants and insurers);
• IT service providers who host our website, email and booking systems;
• Government bodies, where required or authorised by law.

Where we disclose personal information to service providers, we take reasonable steps to ensure they handle it in accordance with the APPs and our contractual requirements.

6. Security, retention and data breaches

We take reasonable steps to protect personal information from misuse, interference, unauthorised access, modification and disclosure. Information is stored on secured systems with access limited to personnel who need it to perform their duties. When personal information is no longer required for a permitted purpose, we take reasonable steps to destroy or de-identify it.

If a data breach is likely to result in serious harm to any individual whose information we hold, we will assess the breach promptly and comply with our obligations under the Notifiable Data Breaches scheme, including notification to affected individuals and the Office of the Australian Information Commissioner (OAIC) where required.

7. Cookies and website analytics

Our website may use cookies and similar technologies to keep the site functioning, remember your preferences and understand how visitors use our pages. Most browsers allow you to refuse or delete cookies; doing so may affect some features of the site. Aggregated analytics data is used to improve site content and performance and does not identify you personally.

8. Access and correction

You have a right under APP 12 and APP 13 to request access to the personal information we hold about you and to request correction of information that is inaccurate, out-of-date, incomplete, irrelevant or misleading. To make a request, email us using the address below. We will respond within a reasonable period and, where access is refused, provide written reasons and information about how to complain.

9. Marketing and opting out

We may send occasional updates about our hospitality and event services to clients and enquirers. Every marketing message includes a simple way to opt out, and you can withdraw consent at any time by emailing us. We do not send marketing communications where you have told us not to, and we honour direct-marketing opt-out requests promptly.

10. Overseas disclosure

Our preference is to store and process personal information within Australia. If, in future, we use a cloud or technology provider with servers located overseas, we will take reasonable steps to ensure the recipient does not breach the APPs, and we will update this policy to reflect any cross-border disclosure.

11. Complaints and feedback

If you believe we have breached the APPs or mishandled your personal information, please contact us using the details below with the subject line “Privacy Complaint”. We will acknowledge your complaint promptly, investigate it fairly and respond in writing, generally within 30 days. If you are not satisfied with our response, you may lodge a complaint with the Office of the Australian Information Commissioner via oaic.gov.au.

12. Changes to this policy

We may update this policy from time to time to reflect changes in our practices, services or legal obligations. The current version is always published on this page, together with the date of the most recent update. Continued use of our website or services after an update constitutes acknowledgement of the revised policy.

13. Contact our privacy contact

For all privacy enquiries, access requests, corrections or complaints, please email:

ceo@kajogrouphospitalityau.space

You can also reach us through our contact page or read our Terms of Service for information about the conditions applying to our hospitality and event services.